Thank you for shopping with BRANDSACE Co., Ltd. We strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.

Refund Period: We accept refund requests within 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund.

Condition of the Item: To be eligible for a refund, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Return Shipping: Customers are responsible for the cost of return shipping. Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using a trackable shipping service to guarantee that we receive your returned item.

Refund Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed within 2-3 business days. The refund will be issued to the original payment method used for the purchase.

Late or Missing Refunds: If you haven’t received a refund within the specified timeframe, please check your bank account first. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@brandsace for assistance.

Contact Us: If you have any questions about our refund policy, feel free to contact us at info@brandsace. Our customer service team is here to assist you.

We appreciate your business and thank you for choosing BRANDSACE Co., Ltd.