1. What if my order gets stuck at customs/ZOLL?

Rest assured, our extensive experience spanning over 16 years has ensured seamless deliveries worldwide, with minimal customs/ZOLL complications. In the unlikely event of a delay, we’ll promptly reship your order through an alternate shipping carrier, ensuring your satisfaction remains our priority.

2. When will my order be shipped?

Orders are typically dispatched within 48 hours of payment confirmation. We understand the eagerness to receive your purchase and endeavor to expedite the shipping process to get it to you swiftly.

3. How long does shipping take?

We entrust DHL EXPRESS for shipping, guaranteeing a rapid delivery timeframe of 4-6 working days worldwide. Please bear in mind that shipping durations may extend slightly during public holidays.

4. What if the product size doesn’t match me?

In the rare instance that the size doesn’t fit as anticipated, fret not. You have a generous 30-day window for exchange or refund. For comprehensive details, kindly refer to our REFUND POLICY page.

5. I didn’t find the product I was looking for.

No need to worry! Our expansive inventory is constantly updated, and we’re dedicated to assisting you in finding precisely what you need. Simply send us a picture of the desired product via WhatsApp, Telegram, or email, and our team will promptly assist you in sourcing it.

6. How do your products size?

The sizing of our our products is standardized to EUROPEAN standards. This means that regardless of the item you choose, you can expect consistent sizing based on the European sizing chart. This ensures a reliable and comfortable fit for our customers across our entire range of products.